Frequently Asked Questions

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Login Questions
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For Registered Users
For Subscribers
Other



Login Questions

How do I log in?

Visit Fairplay.IHS.com and in the top right hand corner there is a link to ‘Log in‘. Clicking this will display a box that asks you to enter your email address. Enter this together with your password and click the ‘Log in’ button. Once logged in, you should now see your email address displayed in the top left portion of Fairplay.IHS.com

Are Fairplay.IHS.com credentials allowed to be shared?  

Fairplay.IHS.com does not allow the sharing of credentials and you will only be able to be logged on to two concurrent browsers and/or devices at a time (Example: Desktop and Mobile).  This is a security feature to help reduce the risk of someone else gaining access to your account information.  An attempt to log in from a third device/browser will result in the most recent existing session to be logged out.  If you require concurrent access for more than 2 devices/browsers an additional individual subscription can be purchased here: Fairplay.IHS.com/subscribe   

If you require access for a group of five or more, we offer group subscription rates. Please contact  Fairplay.IHS.com/help.

Do I have to log in everytime I want to read an article?

Fairplay.IHS.com uses cookies to allow our users to log in and keep them logged in for a specific amount of time until the cookie expires, so you will not be prompted every time to enter your password unless you log out manually (this covers the two devices/browsers you may have simultaneously logged into).

I’ve registered before, but forgot my password. Do I need to register again?

If you've forgotten your password, please click the “Log in” link in the top right corner. The "Forgot password" link will be located below the email and password prompts. You'll then be prompted to enter your email address, and an automated email will be sent to you to reset your password.

I am using my login credentials, but am unable to log in. What should I do?

Confirm you are entering in the correct email address and password associated with your account. If you are sure that the information is correct, but still unable to log in, there may be a problem with your account. Simply visit Fairplay.IHS.com/help to provide your details and our User Support team will try to resolve this issue as quickly as possible.

What email address did I use to subscribe?

If you are unable to log in, and do not remember the email address associated with your account, please visit Fairplay.IHS.com/help.

How do I confirm or update my account information, including email address and password?

To access your account information, click on your email address appearing at the top of Fairplay.IHS.com/help once you are logged in. From there you can view your account details, and update your personal information as-needed.


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Not currently registered with or subscribed to Fairplay.IHS.com

Why should I subscribe?

The IHS Fairplay website is the leading information source of news and analysis focused on the global maritime industry. Through our editorial expertise and analysis, we enable readers to make informed decisions about everything from day-to-day operations to long-term financial investments.

An annual subscription gives you:

  • Unlimited access to real-time industry news for one year

  • Timely expert analysis on maritime companies, safety, regulation, risk, ports dredging & construction.

  • IHS Fairplay Daily Newswire delivered to your inbox

  • Optimized for mobile, tablet and desktop

Why should I register?

By registering on the IHS Fairplay website, you can immediately begin accessing up to 5 articles every 30 days free of charge.

What is the difference between registering and subscribing?

Registering on the IHS Fairplay website will give you access to up to 5 complimentary pieces of content every 30 days. Subscribing to the IHS Fairplay website will give you full, unlimited access to IHS Fairplay website site content and news archives.

How do I register?

Simply click the Register button located in the header of each page, or within the body of an article you were interested in reading. From there, you provide basic login information.

How much does an IHS Fairplay website subscription cost?

There is one payment option for a IHS Fairplay website: You can subscribe Annually at $395.00 and pay by credit card.  

Can I purchase multiple subscriptions?

Yes, we offer group subscription rates for five or more subscribers. Please contact us at Fairplay.IHS.com/help for further information.

What payment options do I have?

To subscribe to Fairplay.IHS.com, we accept easy-to-use credit card payment processing.

What credit cards do you accept?

To subscribe to  Fairplay.IHS.com, you can pay with Visa, Mastercard or American Express major credit card or debit card.

I’ve been told my payment has been declined. What should I do?

It’s possible that your card has expired or is nearing expiration. Once you’ve updated your details, we’ll try and process payment for your subscription again. If you still feel like you've received this message in error, please contact your credit card provider for further guidance and solutions.

If I don’t want to become a subscriber, can I still access the IHS Fairplay website content?

You can enjoy up to 5 complimenary pieces of content on Fairplay.IHS.com every 30 days by registering as an alternative to subscribing. A Fairplay.IHS.com subscription gives you unlimited access 24/7 all year around.

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For Registered Users

I’m a registered user. How do I subscribe?

To become a Fariplay.IHS.com subscriber, providing you unlimited access to website content, click the 'Subscribe' button located at the top right of the website or click the button that appears when displaying the remaining articles you have left associated with your free registration.

Why do I only get 5 articles free each month with my free site registration?

Fairplay.IHS.com charges for unlimited access so we can continue to invest in the quality journalism you know and love. If you're a regular reader, we hope you'll consider subscribing. You'll get unlimited access to all of our content, including articles, data stories, videos, slide shows and other multimedia features.

I am not an IHS Fairplay website subscriber. What kind of content counts towards my 5 complimentary articles per month?

News articles, analysis stories, slide shows, videos and other multimedia features will all count toward the limit of 5 complimentary articles. Note that the monthly limit is based on items, not page views: a multi-page article or slide show counts as one item (or one "article view").

Upon reaching your 30 day reading limit, you'll be asked to subscribe. Your subscription helps us continue to invest in the quality journalism you know and love. But if you don't subscribe, your free access will be reset at the beginning of the next 30 days, and you'll once again be able to enjoy our content.

If I view the same article more than once in a month, does it count multiple times against my monthly limit?

If you were to close out or navigate away from an article and then revisited at a later time, it would count against your 30 day limit. However, there is no limit to the amount of time you can spend on an article page during a given browser session.

How can I keep track of how many articles I’ve reached each month?

There is a counter that appears at the top of Fairplay.IHS.com that indicates how many complimentary articles you've read during a current 30 day period.

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For Subscribers

When will I be charged for my subscription?

Once you complete your subscription form, payment will be processed instantly. You will then be automatically emailed an electronic receipt within 24 hours.

How is my subscription billed?

At the completion of your annual subscription term, your subscription will be seamlessly and automatically renewed for the next year, making sure you do not encounter a moment of interrupted service. You can opt out of auto-renewal at any time. In that case, your subscription will expire at the end of the term (this means at the end of the annual subscription).

Can I receive a payment receipt?

An electronic receipt will be emailed to the email address you used to subscribe. If you do not automatically receive an email receipt within 24 hours, or you would like a copy of your receipt at a later date, visit Fairplay.IHS.com/help and one of our representatives would be happy to assist you.

What is your cancellation/refund policy?

Refunds will not be provided, except where required by law. If you cancel your subscription at any time, you will be responsible for paying for your commitment for the remaining term.

How do I cancel my Fairplay.IHS.com subscription?

We're sorry you no longer want your Fairplay.IHS.com subscription and the access to the unlimited news and analysis your subscription gives you. Please visit Fairplay.IHS.com/help, and someone will assist you with your request.

I was registered, but recently subscribed. Why does it still say I'm entitled to view only 5 articles?

If you were logged in as a registered user and subscribed, please be sure to log out and then log in again so that you are recognized as a paid subscriber.


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Other

I’m a subscriber to IHS Fairplay magazine and digital edition, does my existing subscription include access to the IHS Fairplay website?

Yes! If you subscribed prior to January 2016, your IHS Fairplay magazine subscription does include access to the IHS Fairplay website. You will have received a code to log into the IHS Fairplay website at launch. If you are having trouble logging in, please contact Fairplay.IHS.com/help.

I need to make a change to my existing IHS Fairplay magazine subscription - who do I contact?

All queries about print magazines or digital editions should be directed to help@magazines.ihs.com

I’m a subscriber to IHS Safety at Sea or IHS Dredging & Port Construction print magazines, does my existing magazine subscription include access to the IHS Fairplay website?

Subscribers to IHS Safety and IHS Dredging & Port Construction will receive three months of free access to the IHS Fairplay website. Once the three-month period is over you will have the chance to decide whether you would like to pay to continue to access this valuable content, or move access a limited number of article on a monthly basis.

My question was not answered here. How do I get more information?

For any unanswered questions, or for further inquiries, please contact our Site User Support team by visiting Fairplay.IHS.com/help.

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